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Shipping & Returns
SHIPPING & RETURNS
Our products are all unique and individually handcrafted. The colour and finish will vary from the photographed product, with no two pieces being alike. Being majority handmade products, minor marks in the finish form unique characteristics of handcrafted products and are not considered faults. These differences in finishes are to be expected in handmade products and such are not grounds for a refund or replacement.
Delays are expected up to 7 days from the time of dispatch due to the impacts of Covid-19. Delivery can take up to 2 weeks at this current time. Your order will be packed and shipped within 3 days of placing your order.
Refunds & Returns
Please make your product selection carefully. In accordance with Australian Consumer Law, The Outlet Homewares & Furniture will not offer a refund for change of mind, incorrect colour or choice. A refund will only be provided in the case of a product being faulty. In the event of a change of mind, we will offer an exchange or credit note to the value of the product excluding shipping costs. Credit notes are valid for 12 months from the date of exchange. You will be responsible for all shipping charges to facilitate a change of mind return. Your initial shipping charge is non-refundable and you will be charged the shipping costs to return the item/s back to us.
After Pay Refunds & Returns
If you choose to make a purchase using an interest free financing option and request a refund, a store credit note will be provided, or an exchange will be offered.
Faults & Damages
In the event that your purchase arrives damaged due to shipping, The Outlet Homewares & Furniture will provide a replacement. If the item/s purchased cannot be replaced, you can have a store credit note or a refund will be offered. We require notification of damaged goods within 24 Hours of receiving your package in order for a claim to be processed through our freight companies.